Privacy Policy

Last Updated: 2023-11-29

This Privacy Policy explains how PJGarment Co., Ltd. (“PJGarment”, “we”, “us”, “our”) collects and processes personal data when you visit our website, contact us, request a quotation or samples, place orders, subscribe to marketing updates, or otherwise interact with us (together, the “Services”).

We are a B2B pajamas and loungewear manufacturer based in Shantou, Guangdong, China.

If you are located in the EU/EEA or the UK, additional information relevant to GDPR/UK GDPR is provided below (including lawful bases, international transfers, and your rights).

1. Controller / Contact

Data Controller: PJGarment Co., Ltd.
Address: Shantou, Guangdong, China
Email (Privacy): [email protected]

2. Personal Data We Collect

We may collect the following categories of personal data:

Business contact data: name, company name, job title, business email, phone number, business address, country, and other details you provide.
Inquiry and communication data: messages you send via forms, email, WhatsApp, or live chat, attachments, and call/chat records where applicable.
Transactional and fulfillment data: product requirements (styles, sizes, MOQ), quotation details, order and sample information, shipping and recipient details, invoices, and payment-related records (note: payment processing may be handled by payment providers).
Marketing and preference data: subscription status, communication preferences, consent records, and engagement (e.g., email opens/clicks where supported by the email system).
Technical and usage data: IP address, approximate location (derived from IP), device identifiers, browser type, operating system, pages visited, events, timestamps, referrer URLs, and interactions.
Compliance and verification data: business certificates or authorization documents you provide for verification, anti-fraud, or due diligence.
Security and anti-abuse data: information used to protect the Services, including risk signals provided by anti-bot tools (e.g., reCAPTCHA).

We do not intentionally collect sensitive categories of personal data. Please do not submit sensitive personal data unless we request it for a specific compliance purpose.

3. How We Use Personal Data (Purposes)

We use personal data for the following purposes:

Respond to inquiries and provide quotations (including technical consultation and sample coordination).
Perform contracts / pre-contract steps (order processing, sample orders, production coordination, shipping, after-sales support).
Customer relationship management (communication, order status updates, issue resolution).
Website analytics and improvement (understanding how the site is used, improving content and user experience).
Marketing and business communications (product updates, technology updates, trade show invitations, and relevant B2B information).
Advertising and remarketing (showing our ads to people who have visited our site or engaged with our content, where permitted).
Security, fraud prevention, and legal compliance (protecting our site, preventing abuse, maintaining records, and meeting legal obligations).

4. Legal Bases (EU/EEA and UK)

If GDPR/UK GDPR applies, we rely on the following lawful bases:

Contract / steps prior to entering a contract (Art. 6(1)(b)): to respond to RFQs, provide quotations, process sample orders, fulfill orders, and deliver requested services.
Legal obligation (Art. 6(1)(c)): accounting, tax, export/import, compliance, or other legal duties.
Legitimate interests (Art. 6(1)(f)): maintaining B2B relationships, improving our Services, preventing fraud and abuse, ensuring network and information security, and communicating with existing business contacts about relevant products/services where permitted. We balance these interests against your rights and expectations.
Consent (Art. 6(1)(a)): for non-essential cookies and similar technologies (analytics/marketing), and for certain marketing activities where consent is required. You may withdraw consent at any time.

5. Cookies, Analytics, Advertising and Similar Technologies

We use cookies and similar technologies. Some are strictly necessary for the website to function. Others are used for analytics and advertising/remarketing.

5.1 Cookie categories

Strictly necessary cookies: enable core functionality and security.
Analytics cookies: help us understand website usage and improve performance.
Advertising cookies: used to measure ad performance and enable remarketing.

Where required (e.g., EU/UK), we will only set non-essential cookies after you provide consent via our cookie banner. You can change your preferences at any time via Cookie Settings link/button.

5.2 Tools we may use

Depending on configuration, we may use:

Google Analytics 4 (GA4) (analytics)
Google Ads (conversion measurement, remarketing)
Meta Pixel (conversion measurement, remarketing)
Microsoft Clarity (analytics/usage insights)
Hotjar (analytics/usage insights)
Google reCAPTCHA (security/anti-bot)

These providers may collect or receive technical and usage data from your device/browser. Some may act as independent controllers for certain processing. Please also review their privacy policies.

6. How We Share Personal Data

We do not sell your personal data. We may share personal data with:

Logistics and shipping partners (e.g., freight forwarders, DHL/FedEx or local couriers) to deliver samples and orders.
Testing and compliance partners (e.g., SGS or other labs) where required for testing and certification; shared data is limited to what is necessary (which may include contact details for report issuance or coordination).
Payment providers (if you pay sample fees or other charges) to process payments and prevent fraud.
IT, hosting, and cloud service providers (website hosting, security, data storage, email delivery, analytics tooling).
CRM and business systems (e.g., Zoho/HubSpot, ERP, internal CRM, and business email systems) to manage inquiries and customer relationships.
Advertising and measurement partners (e.g., Google and Meta) for conversion measurement and remarketing, where permitted by law and subject to your cookie choices.
Professional advisors (legal, accounting, auditors) and public authorities when required by law.

We require service providers to protect personal data and to process it only for authorized purposes, including through contractual safeguards (e.g., DPAs).

7. International Data Transfers

We are based in China, and our website/server infrastructure may be located in the United States. Our service providers may also process personal data in the US, China, or other countries.

Where GDPR/UK GDPR applies and personal data is transferred outside the EU/UK, we rely on appropriate safeguards, such as:

Standard Contractual Clauses (SCCs) and/or the UK International Data Transfer Addendum (or IDTA), as applicable; and
additional technical and organizational measures where appropriate.

You may contact us for information about the safeguards used for specific transfers.

8. Data Retention

We keep personal data only as long as necessary for the purposes described above, unless a longer retention period is required by law. Typical retention periods may include:

Inquiry and quotation records: up to 12 months after last interaction.
Contract/order records (including invoices/shipping): typically 3 years (or as required by applicable accounting/tax laws).
Marketing subscriptions: until you unsubscribe/withdraw consent, and then for a limited period to maintain a suppression list.
Security logs: typically 90–180 days, unless needed to investigate incidents.

We may retain data longer where necessary to establish, exercise, or defend legal claims.

9. Security

We use technical and organizational measures designed to protect personal data, including access controls, encryption in transit where appropriate, and security monitoring. However, no method of transmission or storage is completely secure.

10. Your Rights (EU/UK and other regions)

Depending on your location, you may have the right to:

request access to your personal data;
request rectification of inaccurate data;
request erasure in certain circumstances;
request restriction of processing;
request data portability (where applicable);
object to processing based on legitimate interests (including certain marketing);
withdraw consent at any time (this does not affect processing already carried out);
lodge a complaint with your local supervisory authority (EU/EEA) or the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at [email protected]. We may need to verify your identity. We will respond within the timeframe required by applicable law (typically one month under GDPR/UK GDPR).

11. Marketing Communications

If you receive marketing emails from us, you can opt out at any time using the unsubscribe link in our emails or by contacting us. Where required by law, we will only send marketing communications with your consent.

12. Children

Our Services are intended for business users and are not directed to children. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when changes were made.

14. Contact

Privacy inquiries: [email protected]
Company: PJGarment Co., Ltd.
Address: Shantou, Guangdong, China

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